Last Updated: September 9, 2024
1. Introduction
Welcome to eProCoach, the sports training app designed to help you achieve your goals with the assistance of professional and semi-professional coaches. This Privacy Policy (“Policy”) describes how eProCoach (hereinafter “we,” “our,” “us”) collects, uses, shares, and protects the information of users of our application available on Android and iOS (the “App”).
This Policy applies to all information collected through our App, website, and any eProCoach-related services. By accessing and using the App, you agree to the collection and use of your information in accordance with this Policy.
2. Information We Collect
When using eProCoach, we may collect the following categories of information:
a. Information You Provide Directly:
- Email Address: Used for registration and accessing our App.
- Subscription Information: Details about your subscription, whether annual or monthly, including start and end dates, and any transactions made.
- Interactions with Coaches: If you choose to hire a coach for a session, we collect details of these interactions, including date, time, and any related communication.
b. Information We Collect Automatically:
- Usage Data: Information about how you interact with our App, such as the features you use and the time you spend on the App.
- Technical Data: Technical information about your device, including device type, operating system, regional settings, and IP address.
How We Use Your Information
The information collected is used for the following purposes:
- Operating and Improving the App: To provide you with services, such as access to coaches and tracking your progress.
- Communication: To send you important information about your account and updates about the App.
- Support: To offer customer service and respond to your requests or questions.
- Analysis and Advertising: To analyze how the App is used and improve your experience. Your information is not shared with third parties for advertising purposes without your explicit consent.
4. Sharing Your Information
We do not sell your personal information. However, we may share your information under the following circumstances:
- Service Providers: With companies that help us operate the App, such as payment processors and analytics providers.
- Legal Requirements: If necessary to disclose the information for legal reasons, such as in response to a court order or similar legal procedure.
5. Security of Information
We take reasonable measures to protect your personal information against loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, please remember that no method of transmission over the Internet or electronic storage is 100% secure.
6.Your Rights
Depending on your jurisdiction, you may have additional rights regarding your personal information, such as:
- Access and Correction: You may request access to your personal information and correct any errors.
- Deletion: You may request the deletion of your personal information.
- Restriction and Objection: You may request that we restrict the use of your information or object to its processing.
To exercise these rights, please contact us using the contact information provided in Section 8.
7. Changes to the Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in our practices. We will notify you of any changes by posting the new Policy in the App and updating the “Last Updated” date at the top of this document.
8. Contact
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
eProCoach Contact:
Email: xavi@eprocoach.com